Omaha roofer works out and leaves some customers thousands of dollars off
OMAHA, Neb. (WOWT) – A rainy day isn’t the best time to hear that a roofing company has closed. But 6 News learned that a large Omaha contractor suddenly stopped working, and many clients may not know this yet.
The online business motto for Xcel Roofing is “Love Our Roof”, but customers who are still busy don’t like how a local business left them after a sudden shutdown.
“I had a $ 9,000 bond and no material ever delivered any work ever done on my home. I still have a leaky roof, ”said Chase Mills, Missouri customer.
Xcel Roofing has clients in other states, but is based in Omaha, which is where the Better Business Bureau was alerted.
“You answered our call,” said Jim Hegarty. “I contacted the owner today. … I think that’s a very good sign for customers. “
Through a lawyer, Jim Harding, an owner of Xcel Roofing, sent a statement that the company had had a very difficult 2020, partially saying, “We’re not bad people. We had just failed our business. “
While there are still many questions about Xcel Roofing’s business status to be resolved, a roofing materials supplier has filed a lawsuit against the company for $ 432,000.
The roof depot claims that this is the price for materials supplied that Xcel Roofing did not pay at all. Under a different company name, Xcel issued eight roof or siding permits with the city of Omaha in 2021 and possibly hundreds more in the past five years.
“You have shown a sincere interest in looking after all of your existing customers. That is our goal and we hope that it will be the result,” said Hegarty of BBB.
In Springfield, Missouri, Xcel customers like Mills hit the roof.
“A supplier informed me when I called through my in-laws’ letter that they had sent 73 notices to homeowners about non-payment from Xcel Roofing,” he said.
The siding in the back of a parked pickup truck is an indication that there is still much work to be done, but an Xcel owner says an announcement is coming soon about a bank-backed program to get things right. He asks patience from customers, but Mills says his patience with the roofer has hit the ceiling.
“I’m not going to hold my breath,” he said. “I won’t wait for you. My roof is leaking, so I need a new roof. “
Read Harding’s full statement here:
“On behalf of Xcel Roofing, we deeply regret that we made a very difficult decision. The company suffered from a very difficult 2020. We tried everything to keep the business open and to keep our people busy. We’re not bad people, we just had our business failed. There was never any bad intention. We are working with our bank to put together a customer care program. We’ll be making an announcement about the program very soon and look forward to doing things the way they should be. Please be patient with us as we make progress. “
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