Omaha woman charged $ 90 for a short crossing

OMAHA, Neb. (WOWT) – A short drive created a long list of unexplained charges for a disabled Omaha woman who depends on Uber for trips to the doctor and pharmacy.

After using Uber 167 times, Lisa Vondra says she has never been taken on charges.

“Since I have a steady income, I only ever use Uber for short trips,” said Vondra.

During a recent trip less than 10 miles home from the doctor’s office, she notices that Uber has billed her a total of $ 90 three times. Lisa says the timing of the unexpected Uber charges temporarily stalled her budget.

“I couldn’t pick up my prescription because I didn’t have the money to cover it on the debit card I was using,” Vondra said.

She says it’s not just about money, it’s reputation too.

“I’m a loyal customer, I have a 5.0 ranking,” said Vondra.

6 News contacted Uber, which confirmed a flawed charge. Lisa’s account shows that about half of the bill will be refunded.

“It takes the medication I need, so it’s a big deal for me,” Vondra said.

Despite the billing bug now corrected, Lisa says she won’t stop contacting Uber for a ride.

“It’s my only mode of transport,” said Vondra.

A spokesperson for Uber says technical glitches are rare and spotting the bug will lead to changes so it doesn’t happen again.

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